FAQ

“Refurbished Laptops, PCs, Tablets”. What does that mean?

Our refurbished equipment isn’t brand new, it just looks and operates that way.We take the equipment, thoroughly clean it inside and output it through an enhanced test to ensure that it’s good for sale. Where applicable, we’ll install a new operating system and deliver it to you ready to use straight out of the box.

 

What can a new computer do that a refurbished one can’t?

Depending on what one you buy….Nothing! Refurbished laptops and desktops are great for browsing the Internet, home office work and watching streaming movies and television, some of them are even powerful enough to run large programmes like Photoshop. By choosing a refurbished computer you are getting a great piece of equipment at a bargain price.

 

Will my computer arrive ready to use?

Yes will arrive installed with a genuine Windows operating system.

 

Do you also sell new items?

Yes, we do. New items will arrive in their unopened, original packaging.

 

Why do some of the same products have different prices?

We have a large stock of products that come in different conditions. We grade them as A, B and C so that you know their cosmetic condition. Grade A are virtually indistinguishable from new, Grade B show minor signs of use and Grade C products might show visible scratches, scuffs or dents. The products are priced

 

Why should I buy refurbished instead of new stock?

Refurbished stock is excellent value for money. You are getting great products from top manufacturers, cleaned like new for a fraction of the price of new equipment.

 

Where do the products come from?

Our stock started out as IT equipment being used by agencies or large companies. It has been used for a limited period of time and well maintained.

 

What comes in the box?

This varies by product. Review product descriptions for specific details for what is included in your purchase. As you shop, we will also make suggestions for additional pieces you might want to purchase to enhance your kit. For example, desktop computers will come with a power cord, but not a keyboard or mouse.

 

What comes installed?

Computer equipment will come with a genuine Microsoft Operating System.

 

What will battery life be?

Batteries are tested to ensure they accept a charge, but we cannot guarantee how long they will last.

 

Does my purchase have a warranty?

Yes! All products come with a one year return to base warranty.

 

How do I pay for my purchase?

We accept Visa, MasterCard and American Express. You can also use your PayPal account.

 

How long does delivery take?

All orders will be processed within 24 hours and are dispatched on our courier’s use 3-5 working days delivery service. Orders placed during the weekend will be processed on Mondays (excluding bank holidays).

 

How is my order delivered?

All items will be delivered by Royal Mail. Click here for details.

 

What if I have a problem delivery or my purchase once it arrives?

Please contact us with any problems you might have with your purchase. Email us at [email protected]

 

Can I return my purchase?

Yes, you can return your purchase for any reason within 7 days of delivery. All returns are the responsibility of the customer and must be received in their original packaging.

 

Is someone available to answer any other questions I might have about products, payment or delivery?

Of course. We are open Monday-Friday (excluding bank holidays). We can be reached by phone at 0 , email, or online form.

 

Can I collect my purchase in person?

Unfortunately we do not offer a collection service. As such, we have made our delivery system as straightforward and efficient as possible.